Privacy
About this Policy
Sadhana Cheshire Ltd respects your privacy and is committed to handling personal information responsibly.
This policy explains the types of information we may collect, why we use it and the choices available to you.
Information We May Collect
Depending on how you interact with Sadhana, we may collect:
- name and contact details;
- account and booking information;
- payment and transaction information;
- attendance and membership information;
- emergency contact details;
- health information relevant to safe participation;
- information about children provided by parents/guardians;
- communication preferences;
- photography/video consent;
- communications with Sadhana;
- accident, incident or safeguarding information where relevant.
Why We Use Information
We may use personal information to:
- manage bookings, memberships and payments;
- deliver classes and services;
- communicate about bookings and changes;
- support safe participation;
- manage children’s sessions and emergency arrangements;
- administer cancellations and credits;
- comply with legal, safeguarding, insurance and regulatory responsibilities;
- improve our services;
- send marketing where we have an appropriate basis to do so.
Health Information
Some information provided to Sadhana may relate to health, injury, pregnancy, disability or additional needs.
We only ask for information that is reasonably relevant to supporting safe participation or providing the service.
Access should be limited to people who reasonably need the information to perform their role.
Children's Information
Where children participate in Sadhana activities, information will normally be provided by a parent/guardian.
We may collect information necessary to:
- identify the child;
- contact their parent/guardian;
- respond in an emergency;
- understand relevant health or support needs;
- manage attendance and authorised collection;
- record relevant consents.
Booking & Payment Providers
Sadhana may use third-party platforms, including booking, payment, email and business-management providers, to operate its services.
Those organisations may process personal information on Sadhana’s behalf or under their own applicable privacy terms.
Marketing
We will only send direct electronic marketing where we have an appropriate lawful basis.
You can unsubscribe from marketing communications at any time.
Service messages relating to bookings, payments or important studio information may still be sent where necessary.
Photography & Video
Photography/video involving children is subject to separate consent.
Adults may also ask not to appear in marketing photography or filming.
How Long We Keep Information
Information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including relevant legal, accounting, insurance, safeguarding and dispute-resolution requirements.
Different types of information may therefore have different retention periods.
Sharing Information
We may share information where reasonably necessary with:
- staff or teachers who need it to provide services safely;
- booking/payment/technology providers;
- professional advisers or insurers;
- safeguarding or statutory agencies where required;
- emergency or healthcare services where necessary.
We do not sell personal information.
Your Rights
Depending on applicable data-protection law, you may have rights including:
- access to your personal information;
- correction of inaccurate information;
- deletion in certain circumstances;
- restriction or objection to some processing;
- data portability in certain circumstances;
- withdrawal of consent where processing is based on consent.
Requests can be made by contacting Sadhana.
You also have the right to raise concerns with the UK Information Commissioner’s Office.
Keeping Information Accurate
Please tell us if your contact details, health information, child’s support needs or emergency information changes.
Contact
Sadhana Cheshire Ltd
Email: Sadhanacongleton@gmail.com